Terms and Conditions

Esperanza Marketplace Ltd— Terms and Conditions
Last updated: 31 May 2026

1. Acceptance of Terms
   By placing an order with Esperanza Marketplace (“we”, “us”, “our”) you agree to these terms and conditions (“Terms”). If you do not agree to these Terms, please do not place an order.
2. Changes to These Terms
   We may update these Terms from time to time. The “Last updated” date at the top shows when the Terms were last revised.
3. Products
   We sell physical products through [your website/platform name]. Product descriptions, images, and specifications are provided as accurately as possible. However, packaging and appearance may vary slightly.
4. Orders and Payment
   When you place an order, you agree to pay the price shown at checkout. Orders may be refused or cancelled if there is a payment problem, pricing error, or the product is unavailable.
5. Pricing and Taxes
   All prices are shown in GBP (£) and include UK VAT.
6. Shipping and Delivery
   We will provide delivery information at checkout. Delivery dates are estimates and not guarantees. Risk of loss and damage passes to you when the goods are delivered to the address you provided (or, where applicable, to the first carrier for delivery to you).
7. Returns and Refunds
   Returns and refunds are handled in accordance with our Refund Policy.
8. Customer Accuracy
   You must provide accurate delivery details. If an order is undeliverable due to incorrect address information, we may charge additional shipping/handling costs to re-send the order (if we are able to do so).
9. Limitation of Liability
   Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. To the maximum extent permitted by law, we are not responsible for indirect or consequential losses.
10. Governing Law
    These Terms are governed by the laws of England and you and we submit to the non-exclusive jurisdiction of the courts of England.

Contact Us
Email: info@esperanzamarketplace.com